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Terms & Conditions

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Terms & Conditions

These Terms & Conditions ("Agreement") govern your use of the www.tripcrafters.online website ("Website"), operated by TRIP CRAFTERS GROUP LLC, a registered travel agency. By accessing or using our Website, you agree to comply with these terms. If you do not agree with these terms, please refrain from using the Website.
 
1. Acceptance of Terms:
By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use the Website.
 
2. Services:
Our Website provides information about travel destinations, itineraries, packages, and related services. We facilitate bookings for flights, accommodations, transportation, tours, and other travel-related services provided by third-party suppliers.
 
3. Bookings:
a. All bookings made through our Website are subject to availability and the terms and conditions of the respective suppliers. We do not guarantee the availability of any service or package.
b. Prices listed on the Website are subject to change without notice. Final prices will be confirmed during the booking process.
 
4. Payments:
a. Payment for bookings is required in accordance with the terms of the individual suppliers. We accept various forms of payment as indicated on our Website.
b. Prices may include taxes, fees, and surcharges imposed by government authorities or suppliers. You are responsible for any additional charges not included in the booking price.
 
5. Cancellations and Refunds:
a. Cancellation policies vary by supplier and are subject to their terms. We recommend reviewing the supplier's terms before making a booking.
b. Refunds, if applicable, will be processed in accordance with the supplier's refund policy. All our bookings are non refundable in nature if discounted. 
 
6. Travel Documents:
a. It is your responsibility to ensure you have the necessary travel documents, such as passports, visas, and health certificates, for your trip.
b. We are not responsible for any issues or delays caused by incomplete or incorrect travel documentation.
 
7. Limitation of Liability:
a. We act as an intermediary between you and the suppliers. We are not responsible for the acts, errors, omissions, warranties, breaches, or negligence of any supplier.
b. We are not liable for any loss, injury, accident, damage, delay, or inconvenience caused by the supplier, force majeure events, or any other third party.
 
8. Indemnification:
You agree to indemnify and hold TRIP CRAFTERS GROUP LLC, its officers, directors, employees, and affiliates harmless from any claims, damages, losses, liabilities, and expenses arising from your use of the Website or your violation of these Terms & Conditions.
 
9. Intellectual Property:
The content on our Website, including text, images, logos, and graphics, is protected by copyright and other intellectual property laws. You may not use, reproduce, distribute, or modify any content without our prior written consent.
 
10. Modifications:
We reserve the right to modify, suspend, or discontinue any part of the Website or these Terms & Conditions at any time without notice. It is your responsibility to review these terms periodically for changes.
 
11. Governing Law:
This Agreement shall be governed by and construed in accordance with the laws of United States, without regard to its conflict of laws principles.
 
12. Contact Information:
For inquiries regarding these Terms & Conditions or any issues related to the Website, please contact us at legal@tripcrafters.online.
 
By using our Website, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them.
 
Terms & Conditions - In Specification to Account Holders-
 
Airline Bookings, Hotel Bookings & Airbnb:
 
When using our services for airline, hotel, and Airbnb bookings, please note the following terms and conditions, including distinctions between refundable and non-refundable bookings:
 
FLIGHT:
 
All bookings, excluding Low-cost airlines & tickets with issued ticket numbers, are classified as non-refundable.
With the exception of Low-cost airlines and bookings mentioned in point 1, cancellations made 96 hours before departure are eligible for a 100% refund.
Changes to bookings will incur a fee of US$55.00 per passenger per itinerary imposed by the company, plus any rescheduling charges by the airline, if applicable.
Business Class Upgrade flights may be downgraded to Economy if account holders fail to meet their allocated targets.
All bookings with Low-cost airlines become non-refundable upon confirmation and payment. A list of non-refundable options has been shared with all account holders.
 
HOTEL & AIRBNB:
 
In the context of hotel and Airbnb bookings, please be aware of the following terms:
 
The quoted price will be held for a period of 3 hours only due to company policy.
Hotel bookings are fully refundable if cancelled 96 hours prior to the scheduled check-in time.
For Home Stay, Agoda Home, Bookings Home, and Airbnb bookings made through us, details of the Check-In Manager or Owner will be provided 72 hours prior to check-in.
Refund Guidelines:
 
Please review the following guidelines pertaining to refunds:
 
Refunds for cancellations made within the specified time frame will be processed and refunded within 60-90 working days.
Refunds will be processed in the USD account of either the account holder or the traveler.
For all queries or concerns regarding these terms and conditions, please contact our customer support team. These terms are provided in English (US) language.