Refund Policy
This Refund Policy ("Policy") outlines the terms and conditions governing refunds for bookings made through the TRIP CRAFTERS GROUP LLC website www.tripcrafters.online. By making a booking on our Website, you agree to comply with this Policy. If you do not agree with this Policy, please refrain from making bookings on the Website.
1. Booking Cancellations:
a. Cancellation policies vary by service and supplier. It is your responsibility to review and understand the specific cancellation terms associated with your booking.
b. To cancel a booking, please follow the cancellation instructions provided on the Website or contact our customer support.
2. Refund Eligibility:
a. Refunds, if applicable, are subject to the terms and conditions of the respective supplier and their cancellation policy.
b. Refunds may be issued for eligible cancellations within the timeframe specified by the supplier's cancellation policy.
3. Refund Process:
a. To request a refund, please contact our customer support with your booking details and reason for cancellation.
b. Refunds, if approved, will be processed using the original form of payment used for the booking.
4. Non-Refundable Items:
a. Certain bookings, services, or products may be non-refundable. These items will be clearly indicated during the booking process.
b. Non-refundable items are not eligible for refunds, even in cases of cancellation.
5. Processing Time:
a. Refund processing times may vary depending on the supplier and payment method. Please allow a reasonable amount of time for the refund to be processed. The Minimum time taken for any refund is 60-90 working days.
6. No Shows and Late Arrivals:
a. Failure to show up for a booked service or late arrival may result in the forfeiture of your booking and any associated fees.
7. Refunds for Disrupted Services:
a. In the event of a service disruption or failure to provide a booked service, refunds will be processed in accordance with the supplier's policies.
8. Force Majeure:
a. We are not responsible for circumstances beyond our control, including but not limited to natural disasters, strikes, or other events that may result in service disruptions or cancellations. Refund eligibility in such cases will be determined by the supplier's policies.
9. Contact Information:
For refund inquiries or to initiate the refund process, please contact our customer support at bookings@tripcrafters.online.
10. Modifications:
We reserve the right to modify, update, or change this Refund Policy at any time without prior notice. Any changes will be effective upon posting on the Website.
By making a booking through our Website, you acknowledge that you have read, understood, and agree to abide by this Refund Policy.